Frequently Asked Questions:
What if the item I ordered arrives damaged, is not as described, comes in the wrong size, or never arrives at all? Do you offer refunds and/or replacements?
Yes, we offer refunds or replacements in any of the events described above (within 30 days of receiving your items.) Whatever went wrong, we’re here to make it right.
We promise your money back or a replacement (whichever’s your preference) if the item you received is damaged, if the item is not as described, if it’s a different size than what you ordered, or if the item never arrives. You can expect your refund 15 days after our claim process finishes. Replacements will take longer to arrive but will be shipped after the conclusion of our claim process.
If you have any problem at all with your order, please email firstname.lastname@example.org with your request. Be sure to include the order number that was emailed to you at the time of your purchase and the reason for your complaint.
This guarantee is in addition to and does not limit your statutory rights as a consumer, as granted by all mandatory laws and regulations applicable in your country of residence.
Can I track my order?
Most of the time, yes. Most (but not all) of our items will include a tracking ID so you can get updates on your order along the way. In addition, all our products include an estimated shipping time in the product descriptions. These are usually overestimated times and worst-case scenarios and orders often arrive earlier than expected in many cases.
If I order multiple products will they all arrive at the same time?
If you order more than one item they might ship separatly, and arrive on different days. On the final checkout page there is an option to recieve text updates on your orders shipping status. You will also recieve periodic emails when the orders process, and shipped, and arrive. You can also reach out to us for an update at any time.
How do I care for ________ fabric?
The following is a fabric guide for any/every material our clothing and apparel products might consist of.
Acetate: While most items made of acetate are dry-clean only, some may be hand-washed in lukewarm water. Do not twist the fabric. Iron while the fabric is damp. Press the inside of the garment using a low-temperature setting. Use a pressing cloth when ironing the outside.
Acrylic knit: Most acrylic knit garments can be machine-washed. Read the label, and check for the proper drying option. Some knits retain their shapes best if reshaped and dried flat.
Cashmere: Check the care label before laundering cashmere. To hand-wash, use a mild detergent or shampoo. Gently squeeze the water through the garment, then rinse until the water runs clear. Do not wring or twist. Squeeze out excess water. To dry, lay flat on a towel, away from sunlight or heat.
Cotton: Cotton holds up well to home laundering. Remove the garment from the dryer promptly to reduce wrinkling. Press using spray starch for the crispness of a laundered shirt.
Cotton blend: Dry cotton-blend garments using your dryer's permanent-press or low-heat cycle, and remove immediately to reduce wrinkling. Touch up with a steam iron; starch for a professionally laundered look.
Linen: Most linen garments need to be dry-cleaned or hand-washed. Follow the instructions on the care label. To touch up or press, use a steam iron on a linen setting for a crisp look.
Nylon: Machine-wash nylon garments in warm water. Use a low-temperature setting when tumble-drying, and include a dryer sheet to reduce static electricity. Use a warm iron to press, if necessary.
Polyester: Read the label. Usually polyester items can be machine-washed (cool) and dried (low). Check the label to see if air-drying is recommended. Touch up with a cool – never hot – iron, if necessary.
Rayon: Make sure to read the care label for rayon clothing. Launder in cool water and a mild detergent. When machine-washing, use the gentle cycle and promptly remove garments after washing. When hand-washing, do not wring or twist the garment. To dry, roll the item in a towel to squeeze out excess water. Lay flat to dry. Iron when still damp and with the garment inside out to prevent the fabric from becoming shiny. Use a pressing cloth when ironing the right side of the garment. Pressing cloths can be purchased, or use something as simple as a piece of white cotton fabric.
Silk: Dry cleaning may be required. Some silks are hand- or machine-washable. Do not dry silk in a clothes dryer. Garments usually look best when professionally dry-cleaned.
Spandex: Use warm water when hand- or machine-washing items made with spandex. Line-dry or use a low temperature setting when machine-drying to preserve the elasticity of the garment.
Wool knit: Typically wool knits need to be dry-cleaned, but check the label. If hand-washable, use cool water and a detergent for fine washables. Squeeze out excess water, then reshape and dry flat.
Wool (lined): Lined garments generally look best when professionally dry-cleaned once a season. Between dry cleanings, remove surface soil with a brush or damp cloth. Refresh the item by hanging it from a padded hanger in a steamy bathroom; moisture will help garment shed wrinkles. When touching up with an iron, use steam in an up-and-down motion (rather than sliding the iron along the fabric).